Cancellation policy

Purchase & Cancellation Policy

Subscriptions (Mail Club) When you join our Mail Club, you are signing up for repeat deliveries of curated sticker art.

Frequency: Your subscription will renew automatically based on the interval you selected (monthly).
Billing: Your payment details are stored securely via Shopify, and you will be charged automatically for each delivery.
Cancellation: You can cancel your subscription at any time. You can manage your subscription through the link provided in your order confirmation email or by logging into your account on our website. Cancellations must be made before your next billing date to avoid being charged for the following month.
Returns: Please refer to our Refund Policy for details on subscription items.

Pre-orders Occasionally, we offer new sticker collections for pre-order.

Payment: When you purchase a pre-order, you are securing an item that is currently being handmade or processed. We collect full payment at checkout to reserve your items.
Cancellation: You can cancel a pre-order at any time before it has been fulfilled and shipped. Once the item has been shipped, the sale is final.
Delivery: Estimated shipping dates for pre-order items will be listed on the product page. Please note these are estimates and can vary slightly as items are handmade.

Contact Us If you have any trouble managing your subscription or need to cancel a pre-order, please contact us at info@inkstardust.com.

Frequently Asked Questions

You’ll be charged for your first month as soon as you join the club. After that, your billing date stays the same every month.

Example:

March 3th Sign-up: First charge today → Next charge March 3th.
February 22th Sign-up: First charge today → Next charge March 22th.

We ship our mail club in two main batches each month. This allows us to print and pack your items with the care they deserve! Your shipping date depends on when you join:

Batch 1: If you join between the 1st and the 15th, your mail will be sent on the 16th.
Batch 2: If you join between the 16th and the end of the month, your mail will be sent on the 1st of the following month.

You can subscribe at any point during the month and you will always receive that specific month’s featured artwork.

We ship worldwide! Our goal is to bring a little stardust from our base in Bulgaria to as many mailboxes as possible. Shipping is currently available to the following countries:

Americas: United States, Canada, Mexico, Brazil
Europe: Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.
Asia & Oceania: Australia, New Zealand, Japan, South Korea, Singapore, Taiwan, Hong Kong, Thailand, and Malaysia

Don’t see your country?

If your home isn’t on this list, please contact us. We are happy to check the current postal regulations for your region and see if we can add it to our journey!

Delivery & Timing:

Most orders arrive within 3–10 business daysafter shipping, based on your location. While most mail arrives quickly, international shipping and customs can occasionally take longer, so please be patient! If your mail has not arrived after the 8-week mark has passed, please email us. We will investigate and make it right!.

All your orders now include tracking information! After your order has been fulfilled, you will receive an email including your tracking code.

You are always in control of your Stardust Mail journey! You can make changes at any time by logging into your account at ink stardust.com or by following the direct link found in your subscription confirmation email.

Pausing: If you need a break, you can pause your subscription to skip upcoming months. You won’t be charged while you're away, and you can jump back in whenever you’re ready!
Canceling: If you choose to cancel, all future charges and shipments will stop immediately.

Please ensure any changes are made before your next billing date to avoid being charged for the following month’s theme.

Yes! If you missed a previous month or simply want an extra set of a specific theme, you can find them in the Products section of the shop under Catch-ups

Please keep in mind that these sets are very limited. Once the extra prints from a monthly batch are gone, they won't be restocked, so they are only available while supplies last!

If your order has not yet been shipped, please complete the contact form or send an email to info@inkstardust.com as soon as possible. If the items have already been shipped, sadly, there are no further actions we can take.

1. Wait a little bit more.

Occasionally, tracking systems get a little ahead of themselves and mark a package as 'delivered' before it actually arrives. Give it about 24 hours to pop up before we jump into the next steps!

2. Contact your local Post Office

If you’ve confirmed the package isn't tucked away in a hidden spot or with a neighbour, your local Post Office is your best next step. They have access to GPS delivery data and can speak directly with the carrier to pinpoint exactly where the package was left.

3. Contact me by email

While we cannot be held responsible for packages once they are lost or missing in transit, we are truly happy to assist you in locating them. If you need anything further, feel free to reach out via our website contact form or email us at info@inkstardust.com.

If you’ve looked through our resources and still haven't found what you need, please don't worry! We are here to help. The quickest way to get a custom answer is to reach out via or website contact form or send a detailed email to info@inkstardust.com. We usually respond within 24–48 hours.

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