Refund policy

Refund Policy for Ink Stardust

We want you to love your stickers! Because our items are small and often made-to-order, we have a specific policy to ensure you get exactly what you paid for.

No Cash Refunds Please note that we generally do not offer cash refunds. However, we are 100% committed to making sure you receive your order in perfect condition. We offer free replacements for items that are damaged in transit or lost by the postal service.

Damages and Issues Please inspect your order upon arrival. If your sticker is defective, damaged, or if you received the wrong item, contact us immediately at info@inkstardust.com with a clear photo of the damage and the packaging. Once we verify the damage, we will send out a replacement at no extra cost to you.

Lost Packages Postal services can sometimes be slow. If your order has not arrived after 8 weeks, please contact us. We will investigate the shipment, and if it is confirmed lost, we will resend your package.

Exclusions

Empty Envelopes: We have a strict quality control process to ensure no empty envelopes are ever sent.
Sale Items: We cannot accept returns or offer replacements for sale items or gift cards.

European Union 14-Day Cooling-Off Period As we are based in the EU, customers shipping to the European Union have the right to cancel or return their order within 14 days for any reason. However, the item must be returned in its original, unused condition at the buyer's expense. Given the nature of our products (stickers and paper goods), we find that most customers prefer a replacement for damaged goods rather than a return process.

How to contact us For any questions regarding your order, reach out to us at info@inkstardust.com.

Frequently Asked Questions

You’ll be charged for your first month as soon as you join the club. After that, your billing date stays the same every month.

Example:

March 3th Sign-up: First charge today → Next charge March 3th.
February 22th Sign-up: First charge today → Next charge March 22th.

We ship our mail club in two main batches each month. This allows us to print and pack your items with the care they deserve! Your shipping date depends on when you join:

Batch 1: If you join between the 1st and the 15th, your mail will be sent on the 16th.
Batch 2: If you join between the 16th and the end of the month, your mail will be sent on the 1st of the following month.

You can subscribe at any point during the month and you will always receive that specific month’s featured artwork.

We ship worldwide! Our goal is to bring a little stardust from our base in Bulgaria to as many mailboxes as possible. Shipping is currently available to the following countries:

Americas: United States, Canada, Mexico, Brazil
Europe: Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.
Asia & Oceania: Australia, New Zealand, Japan, South Korea, Singapore, Taiwan, Hong Kong, Thailand, and Malaysia

Don’t see your country?

If your home isn’t on this list, please contact us. We are happy to check the current postal regulations for your region and see if we can add it to our journey!

Delivery & Timing:

Most orders arrive within 3–10 business daysafter shipping, based on your location. While most mail arrives quickly, international shipping and customs can occasionally take longer, so please be patient! If your mail has not arrived after the 8-week mark has passed, please email us. We will investigate and make it right!.

All your orders now include tracking information! After your order has been fulfilled, you will receive an email including your tracking code.

You are always in control of your Stardust Mail journey! You can make changes at any time by logging into your account at ink stardust.com or by following the direct link found in your subscription confirmation email.

Pausing: If you need a break, you can pause your subscription to skip upcoming months. You won’t be charged while you're away, and you can jump back in whenever you’re ready!
Canceling: If you choose to cancel, all future charges and shipments will stop immediately.

Please ensure any changes are made before your next billing date to avoid being charged for the following month’s theme.

Yes! If you missed a previous month or simply want an extra set of a specific theme, you can find them in the Products section of the shop under Catch-ups

Please keep in mind that these sets are very limited. Once the extra prints from a monthly batch are gone, they won't be restocked, so they are only available while supplies last!

If your order has not yet been shipped, please complete the contact form or send an email to info@inkstardust.com as soon as possible. If the items have already been shipped, sadly, there are no further actions we can take.

1. Wait a little bit more.

Occasionally, tracking systems get a little ahead of themselves and mark a package as 'delivered' before it actually arrives. Give it about 24 hours to pop up before we jump into the next steps!

2. Contact your local Post Office

If you’ve confirmed the package isn't tucked away in a hidden spot or with a neighbour, your local Post Office is your best next step. They have access to GPS delivery data and can speak directly with the carrier to pinpoint exactly where the package was left.

3. Contact me by email

While we cannot be held responsible for packages once they are lost or missing in transit, we are truly happy to assist you in locating them. If you need anything further, feel free to reach out via our website contact form or email us at info@inkstardust.com.

If you’ve looked through our resources and still haven't found what you need, please don't worry! We are here to help. The quickest way to get a custom answer is to reach out via or website contact form or send a detailed email to info@inkstardust.com. We usually respond within 24–48 hours.

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